Channel Settings

Account Settings is a dedicated tab available for each channel that allows to define some additional settings, specific only for this particular channel. Hence, not all channels will have this tab visible. Additionally, any setting that is defined within the Account Settings tab will be applied exclusively for this particular channel. Other channels will not be affected.

Your Airbnb account settings

With this procedure, you can connect to your Airbnb account for the first time and add a new Airbnb account to the already existing connection.

  1. In Rentals United platform, go to the Services tab.

  2. Click the My services tab.

  3. Type the Airbnb name in the search box or scroll down through the list of available channels.

  4. Unfold the Airbnb section by clicking the Down arrow button.

  5. Click the Account Settings button.

  1. Select Your Airbnb account details tab.

  2. Click the Click here to connect Airbnb account.

  3. You are directed to the Airbnb website. While connecting to Airbnb, the system will automatically detect your connection with Airbnb in the background and connect your account with the Airbnb account that you are currently logged in. Make sure that you are logged in to the correct Airbnb account (in case you have more than one account in Airbnb). Read carefully the terms and conditions and confirm by ticking the checkbox. Click Allow.

Minimum stay

This custom setting allows you to set a minimum value of the minimum stay for all your properties. It means that after setting the minimum stay in Channel Settings, all your properties with minimum stay below that value will have the new minimum stay sent to Airbnb.

Example: After setting the minimum stay in Channel Settings to 3, all your properties with lower minimum stays will have their minim stay matched to this new value. Properties with higher minimum stays will remain intact.

Property A: MS = 2 >> 3

Property B: MS = 3 >> 3

Property C: MS = 4 >> 4

For example, this setting may be useful when you want to temporary resign from short-term stays due to events taking place in the area (concerts, football matches etc.). It may help you avoid unwanted guests (in case you suspect your property may be damaged) and increase your revenue (as you sell more nights).

  1. In Rentals United platform, go to the Services tab.

  2. Click My services.

  3. Type Airbnb in the search box or scroll down through the list of available channels.

  4. When you find it, unfold the section by clicking the Down arrow button in the Airbnb box.

  5. Click Property Settings.

  6. Switch the tab to Channel Settings.

  1. A list of available custom policies opens.

  2. Unfold the Airbnb minimum stay section.

  3. Provide the value to which Minimum stay should be increased.

  4. Click Save.

Automatic listing content update

With Automatic listing content update, you can turn on an automatic property descriptive content update and make your connection to Airbnb seamless. This means that whenever you edit your properties in Rentals United, the listings in Airbnb will be automatically updated. Find the important information below:

  • Setting can be turned on / off per account

  • It affects property descriptive content only

  • The changes are pushed to the channels every 4 hours. It means your updates should be visible on Airbnb within the next 24 hours, depending on the channel's processing time

  • Listings that do not meet minimum requirements to connect will not be updated. In case your changes are not visible in the channel, make sure that your properties meet these criteria. Note that you will not see any notification in Airbnb Property Settings if the property does not meet minimum content requirements.

  • In case the update is unsuccessful, you will see an update error in the Airbnb Property Settings.

Note: Property descriptive content updates include fees, taxes, standard number of guests and maximum occupancy. These data can influence your pricing. Changes in extra guest price or discounts do not trigger an update.
Note: If you attempted to add a new property to Airbnb in the past and it was failed for some reason, the automatic listing content update feature will try to push the failed properties to the channel. If you do not wish these failed property pushes to be processed, make sure to clear the error that shows up after the initial push failed.
Note: For Airbnb, only listings that run in the Sync Everything mode will be automatically updated. Listings running on Limited Sync will be skipped

  1. In Rentals United platform, go to the Services tab.

  2. Click My services.

  3. Type Airbnb in the search box or scroll down through the list of available channels.

  4. When you find it, unfold the section by clicking the Down arrow button in the Airbnb box.

  5. Click Property Settings.

  6. Switch the tab to Channel Settings.

  1. Search for the Automatic listing content update section.

  2. Choose the setting that you prefer.

  3. Click Save.

Non-refundable rate discount

Now you can offer non-refundable bookings to your guests on Airbnb. A non-refundable option is a discount you can offer on top of other discounts and cancellation policies that gives you greater protection against cancellations. You can also become more competitive among other hosts in your location and increase your revenue. Here you can read more on how non-refundable rate discounts work in Airbnb.

Important information about non-refundable rate discount

  • Non-refundable rate is configured on the account level (not per property)

  • Non- refundable rate settings apply to properties you have now and add in future

  • Non-refundable rate cannot be created for properties on Limited Sync

  • Non-refundable rate cannot be created for Luxe apartments and properties located in Italy!

    If you try to create a non-refundable rate for these listings, there will be no notifications displayed and the operation will appear successful. If you do not see a non-refundable rate created for your Airbnb listing, make sure the listing is not Luxe or located in Italy before you create a ticket.

  1. In Rentals United platform, go to the Services tab.

  2. Click My services.

  3. Type Airbnb in the search box or scroll down through the list of available channels.

  4. When you find it, unfold the section by clicking the Down arrow button in the Airbnb box.

  5. Click Property Settings.

  6. Switch the tab to Channel Settings.

  1. Search for the Non-refundable rate discount section and find the account you want to have anon-refundable rate.

  2. Check the checkbox and set the discount value.

    Your booking final price (after fee, tax and other discounts are added) will be in the end discounted with the value you put here. For example, if your final price of the refundable rate is 150 EUR and you put 10% non-refundable discount, the non-refundable rate in Airbnb will be 135 EUR.

  3. Click Save.

    Once you configure the non-refundable rate, all new properties added to Airbnb in future will have a non-refundable rate available and will inherit the above settings.

  4. Update the listing content in the channel as described here or wait till the next synchronization run (see Automatic listing content update).

    Non-refundable rate is created for each listing in the Airbnb dashboard and you can view them there only. You will not see a non-refundable rate in the Rentals United dashboard.

Example: Mapped properties

If you map a listing existing in Airbnb to a property in Rentals United, you need to make sure non-refundable rate is created correctly:

  1. Map the listing as described here. Make sure to set the synchronization mode to Sync Everything.

  2. Update the listing content in the channel as described here or wait till the next synchronization run (see Automatic listing content update).

Example: Inactive properties

If you turn non-refundable rate on and some of your properties are inactive, they will not have these settings immediately after they are activated again. Update the listing content in the channel as described here or wait till the next synchronization run (see Automatic listing content update).

Example: Remove non-refundable rate

If you want to remove non-refundable rate, remove the checkbox and save the settings. Non-refundable rate will be removed from Airbnb. No additional steps are required.

After successfully setting up the non-refunable rate discount, your guests will see two booking options after having selected your property to book:

  • Refundable

  • Non-refundable (less expensive)

Sending fees and taxes

If you have had taxes in Airbnb before and now you want to use fees v1, fees v2 or fees and taxes v3, you need to remove the taxes you have in Airbnb prior to the switch. This is because the taxes existing in Airbnb will not be replaced with the new set. Rather, taxes from Rentals United will be added to the ones existing in Airbnb and it will result in double taxation!

  • If you connected to Airbnb after 2023-08-10, you have Airbnbfees and taxes v3 enabled by default.

  • If you connected to Airbnb before, you are using one of our Channel Settings. Note that legacy solutions are no longer developed and we recommend upgrading to Airbnbfees and taxes v3 , which is a complete solution for all your fees and taxes and preserves all Airbnb functionalities.

  1. In Rentals United platform, go to the Services tab.

  2. Click My services.

  3. Type Airbnb in the search box or scroll down through the list of available channels.

  4. When you find it, unfold the section by clicking the Down arrow button in the Airbnb box.

  5. Click Property Settings.

  6. Switch the tab to Channel Settings.

  1. Search for the Sending fees and taxes to Airbnb section.

  2. Select the option that suits you the best.

    Note: Fees and taxes v3

    • Fees and taxes v3 is available only in the new design

    • Before you select fees and taxes v3, make sure that you meet all the requirements described here

    • After you select fees and taxes v3, make sure to check in all checkboxes before you save

    • If you cannot see the option selection, it means you are running on the most advanced option - fees and taxes v3 and it is not possible to upgrade any further or downgrade.

  3. Save your settings.

  4. New settings will be live after the manual or automated listing content update.

Cancellation Policy

All Airbnb cancellation policies are listed in the Channel Settings tab. You can choose your one cancellation policy option that will be applied for all your account.

Choose your cancellation policy from the list:

  • Flexible: Free cancellation up to 24 hours before check-in, otherwise, the full stay is charged.

  • Moderate: Free cancellation 5 days before check-in, otherwise fees apply.

  • Strict (not available for listed countries): Free cancellation 14 days before check-in, otherwise fees apply.

  • Limited (available only for listed countries): 50% refund for cancellations 7-14 days before check-in, otherwise, non-refundable.

  • Super Strict 30 Days: 50% refund for cancellations 30 days before check-in, otherwise full charge.

  • Super Strict 60 Days: 50% refund for cancellations 60 days before check-in, otherwise full charge

  • Firm: Free cancellation 30 days before check-in, otherwise fees apply.

  • Flexible (IT): Free cancellation up to 24 hours before check-in. After that, fees may apply.

  • Moderate (IT): Free cancellation 7 days before check-in, otherwise, fees may apply.

  • Strict (IT): Free cancellation 30 days before check-in, otherwise, fees may apply.

  • Super Strict 30 Days (IT): Free cancellation 30 days before check-in, otherwise, fees apply.

  • Super Strict 60 Days (IT): Free cancellation 60 days before check-in, otherwise, fees apply.

  • Property specific: If the property-specific option is selected, Rentals United considers the cancellation policy set on the property level and checks them against the above options available for Airbnb. Once all the possibilities are analysed, the best matching cancellation policy is automatically selected.

Refer to this Airbnb Help Centre article for details about the cancellation policies and applied fees. The cancellation policy terms differ depending on the length of stay or the property's location.

Strict and Limited cancellation policies are location-specific. Their use is allowed / not allowed in the listed countries:

  • Canada

  • Argentina

  • Netherlands

  • Sweden

  • Poland

  • Turkey

  • Philippines

  • Morocco

  • South Africa

  • Chile

  • Colombia

If these cancellation policies are selected by property managers who are not eligible, you will see 'Invalid cancellation policy' error in the Property Settings.

Starting from March 23rd 2019, Airbnb requires business hosts to go through verification before they can use a Super Strict Cancellation Policy. In the following cases:

  • If the client is a business host and switches to a Super Strict Cancellation Policy,

  • If the client adds a property with Super Strict Cancellation Policy and is not verified,

, then their properties will display errors in Rentals United prompting them to get verified.

  1. In Rentals United platform, go to the Services tab.

  2. Click My services.

  3. Type Airbnb in the search box or scroll down through the list of available channels.

  4. When you find it, unfold the section by clicking the Down arrow button in the Airbnb box.

  5. Click Property Settings.

  6. Switch the tab to Channel Settings.

  1. A list of available custom policies opens.

  2. Unfold the Cancellation Policy section. Select one of the cancellation policies available in the dropdown list.

  3. Click the Save button.

Default channel mark-up

With the default mark-up settings, you can select the default mark-up which will be automatically applied when adding a new property to Airbnb. If you set the default mark-up, all properties that are being newly added to the account will have their rates automatically adjusted in Airbnb (increased). The default mark-up can be set on the account level.

Changing the default mark-up does not change the mark-up for all your properties. If you wish to update mark-up for your properties in batch, see here.

  1. In Rentals United platform, go to the Services tab.

  2. Click My services.

  3. Type Airbnb in the search box or scroll down through the list of available channels.

  4. When you find it, unfold the section by clicking the Down arrow button in the Airbnb box.

  5. Click Property Settings.

  6. Switch the tab to Channel Settings.

  1. A list of available custom policies opens.

  2. Unfold the Default channel mark-up section.

  3. Select the Change prices for this website option. 

  4. Set the default-mark-up value.

  5. Click the Save button.